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Sales, order or creator question: write to the right place.

For bulk videos or campaigns, the sales team; if you have an order, support in the panel; if you're a creator, the help center. In a hurry? Message us on WhatsApp.

Sales team
I want to buy

For more than 10 videos a month, campaigns, an agency account or working with our team, fill in the form and we'll get back to you on WhatsApp.

Fill in the form
Panel · Support
I have an order

Open a ticket from Support in the panel. The ticket stays there; you follow its status as Open, In review or Resolved.

Brand login
Help center
I'm a creator

Questions about applying, pricing and withdrawals are in the help center. If you have an account, open a ticket from the creator panel.

Creator help
+966 51 023 2478 · you can write in Arabic or English.
Sales

Fill in the form and send it to us on WhatsApp.

For a single video you don't need the form: open a free account and message the creator directly. Creators reply to the first message in an average of 4 hours.

Creator's first replyn=350+ · prod
p25 1 haverage 4 h8 h
When should you fill in the form?
  • You want more than 10 videos a month
  • You're planning a campaign for several products or branches
  • You're an agency and want sub-brands for your clients
  • You want to leave the brief, creator selection and follow-up to our team · Work with our team
Write to the sales team
Videos needed per month *

By sending you accept the Privacy Policy. Your details are only used to get back to you.

If you have an order

Open a support ticket from the panel and follow its status there.

Brand loginCreator login
brand.pushbrands.app/support
Ticket sent · the team replies here
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Support
Get help from the support team.
Create ticket
AllOpenIn reviewResolvedClosed
The product arrived damaged
Order #2481
Openjust now
The creator isn't responding to my delivery date proposal
Support team: We wrote to the creator and asked them to respond to the proposal today.
In reviewLast update: today
I can't see the amount returned to my wallet
Support team: The amount has moved to your wallet and shows in your balance.
ResolvedLast update: Oct 16
I get an error when adding a sub-brand
Ticket closed.
ClosedLast update: Oct 9
Create ticket
Subject
Briefly describe your issue
Message
Describe your issue in detail...
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Submit ticket
Send the ticket
  • Write a subject and message; attach a screenshot, video or document.
  • The team's reply appears in the same ticket and doesn't get lost.
  • If you can't agree on the delivery date or the delivery, the team steps in.
FAQ

These four questions already have answers.

Can't find your answer? Message the team on WhatsApp or read the step-by-step guides in the Help center.

What happens if I don't like the video?

Ask for changes; there's no cap. The creator uploads a new version. Until you approve, the money waits in the pool and doesn't go to the creator.

When does my first campaign go live?

Your first campaign goes through a team review before it goes live, with a 12-hour target. If you already have completed work, you don't wait.

How do I send the product to the creator?

The creator shares their address in the order and you ship the product. When it arrives they tap "I have the product", and the delivery date moves forward automatically if needed.

Which payment methods can I use?

Card (Visa, Mastercard, mada) or your wallet balance. Card payments go through Moyasar; we don't keep your card details.

Don't want to fill in a form? Message us on WhatsApp.

+966 51 023 2478

Tadafuq Al-Nomou Marketing CompanyCommercial registration 4030552035VAT 312150536300003

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